By Katie Kulp


Most hiring managers will discover job applicants lying on their resumes at one point or another. As such, it’s natural that managers should do a deeper check on any promising candidates. When it comes to background screening services, however, not all providers are created equal. If you are dissatisfied with your current provider, it might be time to move on. Here are some signs it is time to get a new background screening service.

Rigid, inflexible services

There is no need to perform the same screening process on every potential employee. Depending on the needs of the job, your screening requirements will differ. Many screening providers, however, try to push their clients into using a rigid, one-size-fits-all service that isn’t tailored to their needs. In these cases, businesses end up paying for unnecessary services. At Chane Solutions, we believe that business owners have the right to customize each and every background screening service.

Legal issues

The purpose of background screening is to protect your company from unnecessary expenses and legal action. The screening process is carefully regulated by the Equal Employment Opportunity Commission (EEOC) and legislation such as the Fair Credit Reporting Act (FCRA). Screening agencies that are not compliant with the EEOC and FCRA could land your company in deep legal trouble.

Slow turnaround times

Delayed screening results are costly and could force you into making a rash hiring decision. For a reputable company with a reliable network of partners, results should be consistent, reliable and rapid. Don’t settle for a company that delivers less. If screenings aren’t completed in a timely manner, it’s time to consider changing services.

Poor communication and support

The foundation of the background screening industry is trust – not just between employer and employee, but between screening provider and client. A full-service provider should be capable of guaranteeing quick follow-up, reliable support and rapid solutions to any possible problems. You should seek out an agency with which you can develop a functional, professional relationship.

You deserve to feel confident in your screening agency, which is why Chane Solutions offers personalized services to each and every customer. No matter what your background screening needs are, we can help you design a tailored program that works for you.

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